LibreOffice 5.0 does not open

I installed LibreOffice 5.0 in my HP laptop (Windows XP Home_SP2). When I try to start any of the programs in the suite, I get this message:
The procedure entry point "GetLogicalProcessorInformation" coiuld not be located in the Dynamic Link Library Kernel32.dll
The file Kernel32.dll is in the folder System32 in Windows. I do no have any similar problem with any other program.
Does anybody have an idea what is this problem, and how to solve it?

At 14:32 12/09/2015 -0700, Sergio Gutierrez wrote:
>I installed LibreOffice 5.0 in my HP laptop (Windows XP Home_SP2).
>When I try to start any of the programs in the suite, I get this message:
>The procedure entry point "GetLogicalProcessorInformation" could not
>be located in the Dynamic Link Library Kernel32.dll
>The file Kernel32.dll is in the folder System32 in Windows. I do no
>have any similar problem with any other program. Does anybody have
>an idea what is this problem, and how to solve it?

You have kernel32.dll but not a sufficiently up-to-date version to
have the required entry point - which was apparently introduced in
Windows XP Service Pack 3. You need to install Service Pack 3. Since
Windows XP is no longer supported, you may not be able to do this
automatically. For details of how to download this and install it manually see:
http://windows.microsoft.com/en-gb/windows/help/learn-how-to-install-windows-xp-service-pack-3-sp3 
.

I trust this helps.

Brian Barker


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Which version did you install 32-bit or 64-bit?
Since 99% of the XP systems are 32-bit, that is important.

I would uninstall it at the Control Panel / Programs menu and then
restart the system.  Then download/install 4.4.5 to see if it works for
you.  If so, then make sure you are downloading the 32-bit version of
5.0.1, if you still want to upgrade to the 5.0.x line.
The direct link is . . .
http://downloadarchive.documentfoundation.org/libreoffice/old/5.0.1.2/win/x86/

You will need to download - - LibreOffice_5.0.1.2_Win_x86.msi

and if you are using USA English, download - -
LibreOffice_5.0.1.2_Win_x86_helppack_en-US.msi

If you are getting the same error[s], then it may be that Win XP does
not like to run LibreOffice 5.x.x


On 09/12/2015 05:32 PM, Serguti wrote:

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On 13-09-15 15:26, Tim---Kracked_P_P---webmaster wrote:
>
> If you are getting the same error[s], then it may be that Win XP does
> not like to run LibreOffice 5.x.x

TDF release builds require Windows Vista or later.
( see: https://wiki.documentfoundation.org/ReleaseNotes/5.0#Windows )



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Brian, thank you for your advice, spot-on. I installed SP3 and then LibreOffice 5.0.1.2. It opens and run normally. I will try all the programs later to verify is there is any further issue.
Thanks again