[Libreoffice-qa] Triaging Update

Hi All,
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Joel Madero schrieb:

> As most of you know we've started a major push to triage the unconfirmed
> bugs and I am going to give updates periodically for 2 reasons


Hi Joel,

sounds great!

A small hint from my side: It's useless to change status for bugs like
"Bug 45124 - PRINTING: Problem with printing while using Figures- Writer
hangs "
  <https://bugs.freedesktop.org/show_bug.cgi?id=45124> to NEEDINFO.
Experience shows that 99% of them will also not contribute requested
info even after a second demand, and so you only waste your time with
the friendly demand and other people's time who read your comment and
the your next comment when you finally decide to close ...

Please close such Bugs RESOLVED-INVALID if "infoprovider" did not answer
within 2 weeks after first demand, of course with a friendly hint
"Please feel free to reopen this bug if you find out that the problem
still exists with the current stable LibreOffice version and if you can
contribute requested additional information!"

Thank you very much for your engagement

Best Regards

Rainer
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Hey Rainer,
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Hey Rainer,

Do we have the ability to automatically close bugs + add comments that are 2+ weeks old with NEEDINFO status without any action by the user? This way I, and others, don't have to keep track of NEEDNIFO bugs so closely. If we can do this, maybe do a weekly or monthly "purge" for these bugs?

Thanks for your feedback, I'm glad we're making progress. 

Joel

On Mon, Aug 13, 2012 at 10:03 AM, Rainer Bielefeld <[hidden email]> wrote:

Joel Madero schrieb:

As most of you know we've started a major push to triage the unconfirmed
bugs and I am going to give updates periodically for 2 reasons

Hi Joel,

sounds great!

A small hint from my side: It's useless to change status for bugs like "Bug 45124 - PRINTING: Problem with printing while using Figures- Writer hangs "
 <https://bugs.freedesktop.org/show_bug.cgi?id=45124> to NEEDINFO. Experience shows that 99% of them will also not contribute requested info even after a second demand, and so you only waste your time with the friendly demand and other people's time who read your comment and the your next comment when you finally decide to close ...

Please close such Bugs RESOLVED-INVALID if "infoprovider" did not answer within 2 weeks after first demand, of course with a friendly hint "Please feel free to reopen this bug if you find out that the problem still exists with the current stable LibreOffice version and if you can contribute requested additional information!"

Thank you very much for your engagement

Best Regards

Rainer

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Excellent. You mind doing this monthly? We have 1,379 NEEDINFO bugs currently.....I feel bad closing so many when a lot of them are as simple as attaching a document. Maybe once we get unconfirmed under control we can move on to NEEDINFO and INVALID to see if there are some in there that we can produce the documentation/attachments so we can reopen them and confirm them. 
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Excellent. You mind doing this monthly? We have 1,379 NEEDINFO bugs currently.....I feel bad closing so many when a lot of them are as simple as attaching a document. Maybe once we get unconfirmed under control we can move on to NEEDINFO and INVALID to see if there are some in there that we can produce the documentation/attachments so we can reopen them and confirm them. 

Best Regards,

Joel

On Mon, Aug 13, 2012 at 11:17 AM, Florian Reisinger <[hidden email]> wrote:

Hi Joel!

__

Florian Reisinger

Von meinem iPad gesendet

Sent via iPad

Am 13.08.2012 um 19:06 schrieb Joel Madero <[hidden email]>:

Hey Rainer,

Do we have the ability to automatically close bugs + add comments that are 2+ weeks old with NEEDINFO status without any action by the user? This way I, and others, don't have to keep track of NEEDNIFO bugs so closely. If we can do this, maybe do a weekly or monthly "purge" for these bugs?

Thanks for your feedback, I'm glad we're making progress. 

Hi! 

I will do that tomorrow...

Joel

On Mon, Aug 13, 2012 at 10:03 AM, Rainer Bielefeld <[hidden email]> wrote:

Joel Madero schrieb:

As most of you know we've started a major push to triage the unconfirmed
bugs and I am going to give updates periodically for 2 reasons

Hi Joel,

sounds great!

A small hint from my side: It's useless to change status for bugs like "Bug 45124 - PRINTING: Problem with printing while using Figures- Writer hangs "
 <https://bugs.freedesktop.org/show_bug.cgi?id=45124> to NEEDINFO. Experience shows that 99% of them will also not contribute requested info even after a second demand, and so you only waste your time with the friendly demand and other people's time who read your comment and the your next comment when you finally decide to close ...

Please close such Bugs RESOLVED-INVALID if "infoprovider" did not answer within 2 weeks after first demand, of course with a friendly hint "Please feel free to reopen this bug if you find out that the problem still exists with the current stable LibreOffice version and if you can contribute requested additional information!"

Thank you very much for your engagement

Best Regards

Rainer

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Hi Joel,

Joel Madero píše v Po 13. 08. 2012 v 09:17 -0700:

> Start Date: 05/08/2012
> # of Unconfirmed Bugs: 1,472
>
> Today's Date: 13/08/2012
> # of Unconfirmed Bugs: 1,317*
>
> That's 145 bugs triaged in some way or another in about a week! :)
> Thank you to those helping, for those who have a bit of time please
> feel free to join, for developers, I hope this helps in some way ;)

Wow, this is really some great progress, thank you (and everybody
involved!) so much for that! :-)

All the best,
Kendy


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